GetData Software Return Policy


GetData software is sold on a "try before you buy" basis. It is expected that a customer has downloaded and run the software in evaluation mode to prior to purchase.


If there is a technical deficiency in the software that affects its ability to meet a specific need, GetData will, at its discretion, refund the purchase price (excluding shipping/handling) within 30 days of purchase.

A refund is conditional upon the following criteria:

A refund is not satisfied if:

Support contact

Technical support is available using one of the following methods:

Purchase By Mistake

GetData will refund software purchased by mistake if the software has not been activated.

Return of physical product purchased on-line

If a refund is authorized, any physical product (e.g. CD) must first be returned to GetData in its original packaging. For your protection we recommend use of a shipping method with tracking. A refund will not be processed until the original items are received. The physical product must include a printout of the correspondence authorizing the refund. The postal address for returns is as follows:

GetData Pty Ltd
PO Box 71
Engadine NSW 2233

Return of boxed software purchased from a retail store

Please return your purchase in its original packaging to the place of purchase. A refund will be subject to the return policy of the store in question.

Uninstall code

In some circumstances we may request an uninstall code be provided to show that the software has been removed from a computer. Detailed instructions will be provided to generate this code.