GetData Software Guarantee
30 Day Money Back Guarantee
We are confident that our software will work for you. GetData backs all of our products with a 30 money-back guarantee. If our product does not work for you, GetData will refund you the purchase price (excluding shipping/handling) within 30 days of purchase. Please note that we do not issue refunds for accidental purchases.
Can We Help You?...
There are millions of different configurations of computers on the market and we do our best to keep up with them. If you have problems running the software, the answer may be a simple e-mail or phone call away. Our professional and trained support staff have a great deal of knowledge and are happy to help out when you need it.
Before we can authorize a return...
We require that you try resolving the problem with our well-trained support staff. If you have a support question, please use our Online Support Help desk for answers or to submit a support ticket to contact us. Our support staff is quick and will either answer your e-mail the same day or next business day.
If we cannot solve your problem, we would be happy to refund your order. Our support staff will provide you a link to the refund request form.
If You Have Purchased a Physical Product from our Online Store
You must return the product to GetData in its original packaging. For your protection, we recommend that you use UPS or insured Parcel Post for shipment.
You must include with the product a printout of your Refund Request Form.
The postal address for returns is as follows:
GetData Pty Ltd
PO Box 71
Engadine NSW 2233
Australia
Return of Boxed Software Purchased from a Retail Store
Please return your purchase in its original packaging to the place of purchase. A refund will be subject to the return policy of the store in question.
